Tag Archive: Employee training

June 15, 2017   /   by Ars Lexis   /   , ,

Responding to 3 Common Customer Complaints without Losing Your Cool

Responding to 3 Common Customer Complaints without Losing Your Cool

If you own a brick and mortar business, you’ve probably encountered a situation where you needed to deal with an irate customer at least once. They might be protesting slow service, poor product quality, or negative interactions with the staff, for instance. Whatever the type of complaint, though, it can still affect your business reputation […]

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